1. Overview
Vartika India Services Private Limited ("Vartika India", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to information collected through vartikaindia.in, including account registration, service applications, document submission, contact enquiries, customer support and related online interactions.
2. Information We Collect
Information you provide
Depending on the service you request, we may collect information such as:
- Name, email address and mobile number.
- Address and other contact information.
- Tax, business, registration and compliance information.
- Information contained in documents you choose to upload.
- Application, enquiry and service-related information.
- Payment and transaction-related information required to process a payment.
- Messages, support requests and other information you voluntarily send to us.
Information collected automatically
When you visit the website, certain technical information may be collected automatically, such as browser type, device information, approximate usage information, IP address and website interaction data, depending on the technologies and analytics services enabled on the website.
3. How We Use Your Information
We may use information for purposes including:
- Creating and managing your Vartika India account.
- Processing and managing applications for requested services.
- Reviewing documents and communicating about missing information.
- Providing customer support and responding to enquiries.
- Processing and confirming payments.
- Sending service-related notifications, updates and important communications.
- Improving website functionality, security and user experience.
- Preventing fraud, abuse, unauthorised access and other security issues.
- Complying with applicable legal, regulatory or governmental requirements.
4. Sharing & Disclosure of Information
We do not treat your personal information as something to be freely sold or published. We may share information when reasonably necessary to provide the requested service or operate the website, including with:
- Employees or authorised personnel who need the information to process your request.
- Technology, hosting, communication and service providers supporting our operations.
- Payment service providers for processing transactions.
- Professional, regulatory or government authorities where disclosure is required or permitted by applicable law.
Third-party providers may process information according to their own applicable terms and privacy practices. We seek to use appropriate service providers and reasonable safeguards for information shared for operational purposes.
5. Payments
Online payments on the website may be processed through a third-party payment gateway. Payment credentials such as card details or other sensitive payment information may be handled directly by the applicable payment provider rather than being stored by Vartika India in full.
We may receive transaction information necessary to confirm payment, reconcile an application or provide customer support.
6. Cookies & Analytics
Vartika India may use cookies or similar technologies to keep the website functional, remember preferences, understand website usage and improve performance.
We may also use analytics or similar tools where enabled. These tools can provide aggregated or technical information about how visitors interact with the website. You can manage cookie settings through your browser, although disabling certain cookies may affect website functionality.
7. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No internet transmission or electronic storage system can be guaranteed to be completely secure. You should also protect your account credentials and avoid sharing passwords or verification information with others.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements and meeting applicable legal or regulatory requirements.
Retention periods may therefore vary depending on the type of information and the service involved.
9. Your Choices & Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal data, including rights to request access to or correction of certain information, withdraw consent where processing is based on consent, or raise a privacy-related concern.
To make a privacy request or ask a question about information associated with your account or enquiry, contact us using the details below. We may need to verify your identity before acting on a request.
10. Children's Privacy
Our services are intended for individuals and businesses that are legally able to use the relevant services. We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian involvement.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices.
When we make changes, we will update the "Last Updated" date shown at the top of this page. You should review this page periodically for the latest version.
12. Contact Us
If you have a question, request or concern regarding this Privacy Policy or the handling of your personal information, please contact Vartika India.